At YourDailyFoods, we strive to provide premium quality seafood and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

  1. Quality Issues: Report any damaged, spoiled, or substandard seafood immediately.
  2. Incorrect Orders: Notify us of any wrong or incomplete orders as soon as possible.

Conditions for Refunds

  1. To be eligible for a refund:
  • Report the issue within 2 hours of receiving the order.
  • The product must be unused and in its original packaging.
  • Provide a valid proof of purchase.

2. Requesting a Refund.

  • Contact Us: Email to info@yourdailyfoods.com or call +44 (0) 2035 383 384 within 2 hours of delivery. Include your order number, issue details, and relevant photos.
  • Review: Our team will review your request and may request additional information.
  • Approval: Upon approval, we will process your refund or arrange for a replacement based on your preference.

3. Refund Options

  • Original Payment Method: Refunds will be issued to the original payment method within 3-5 business days.
  • Store Credit: Option for store credit for future purchases.
  • Replacement: We can send a replacement for the incorrect or unsatisfactory product, subject to availability.

Non-Refundable Items

  • Used or partially consumed products.
  • Issues reported beyond 2 hours after delivery.

Cancellation Policy

  • Before Dispatch: Full refund for cancellations made before dispatch.
  • After Dispatch: Refunds for cancellations after dispatch will follow the above refund conditions.

Contact Information

For questions or concerns regarding our refund policy, please contact:

Thank you for choosing YourDailyFoods. We are committed to ensuring your satisfaction with our premium seafood.